April 21, 2010

BRING YOUR DAUGHTERS (and your sons, too) TO WORK DAY

I'm the proud father of two boys and two girls. I've always had the idealized notion that my wife and I would raise them all gender neutral. You know, boys could play with dolls, and the girls could play with trucks. But the truth of the matter is that the boys choose trucks, and the girls choose dolls.

And the girls (a few years younger than the boys) talk a lot more about having crushes on boys and hurting each other's feelings than the boys ever did. In my own little household laboratory, it's been clearly shown that boys and girls are different.

When I first heard about Bring your Daughters to Work Day almost a decade ago, I was excited because I thought this was a easy and powerful way to help my little girls see they could be more than a school teacher or a secretary (not that there's anything wrong with those professions, but they should be a choice and not an implied expectation).

However, by the time my princesses were old enough to participate, sons where invited as well. It became bring all your offspring to work day. Here's a quick historical overview from the website College News:
Back in 1993, the foundation was called simply Take Our Daughters to Work Foundation, and its purpose was to show young women the benefits of a college education at a work, office, or career setting. At the time, college admissions for women were decreasing, and the organizers of Take Your Daughter to Work Day felt that something needed to be done.

The program was created in hopes of boosting self-esteem for young women, offering an insiders perspective to the workforce which had just experienced an influx of female professionals from the 1980’s career boom. In 2003, the program was expanded to include sons. Naturally, the boys felt a little left out.

This new format was:

Designed to be more than a career day, the Take Our Daughters And Sons To Work® program goes beyond the average “shadow” an adult. Exposing girls and boys to what a parent or mentor in their lives does during the work day is important, but showing them the value of their education, helping them discover the power and possibilities associated with a balanced work and family life, and providing them an opportunity to share how they envision the future and begin steps toward their end goals in a hands-on and interactive environment is key to their achieving success. ~ from the Take Our Daughters and Sons to Work Foundation Website

It seems like male inclusion and family balance became bigger priorities than helping young girls see bigger career opportunities. And that bothers me. First I think the latter is a bigger problem, and second why do we need a foundation to help active boys feel involved and show them how to balance work life priorities. That's what regular parenting is suppose to do.

Taking daughters to work seems a clear and direct idea to expose them to possible career paths. Every spring when this day rolls around, I get mad about how our societal need for inclusion has diluted a great solution.

Okay, enough venting! For the next post I'll check out some of the facts. After all, I hear college enrollment is up for women, maybe a daughters-only program really isn't needed.

WHAT DO YOU THINK? Am I being an old feminist crumugdeon? Should boys have the same chance as girls? Or am I on to something? I would love to read your thoughts. Let me know what you think in the comments section.

April 18, 2010

What Adults Can Learn from Kids

I learned about this TED presentation from my friend Paul Simbeck-Hampson and just had to share. Adora Svitak is very inspiring at only 12-years-old. This video is well worth the eight minutes it runs. Enjoy!

April 6, 2010

MANAGING CUSTOMERS | What's Your Etched Fly?

The most compelling speaker at the SMG Forum this year was easily Frances Frei. She was engaging, funny, challenging, and thought-provoking. One of the points she made that stuck with me is to learn how to manage your customers for mutual benefits. She went on to illustrate this point with a very concrete and memorable story.

At the Amsterdam Airport Schiphol, they were having a tough time managing customer behavior, specifically males going to the bathroom. The men's restrooms were filthy, and the airport authorities determined the constant uncleanliness was due to a lack of consistent aim into the urinals.

Their first solution was to put signs that said, "Focus." I love when leaders try to solve problems with signs. The Department of Motor Vehicles in Missouri has turned this into a fine art. Sadly, the signs did not work. Next, they came up with the brilliant idea of giving guys something to aim for, and they created an etched fly on the porcelain.

Instantly the cleanliness of the washrooms improved. Don't mandate the behavior you want from your customers. Find the etched fly that will naturally drive the behavior you're looking for.

WHAT OTHER EXAMPLES HAVE YOU SEEN OF "ETCHED FLIES" THAT DROVE CUSTOMER BEHAVIOR?
Leave your observations in the comments below.

March 31, 2010

Nice tea box

Love how this Embassy Suites used this beautiful Tazo tea box to display their less expensive Bigelow tea bags.

Sent from my iPhone

Posted via email from Todd's posterous

March 20, 2010

I don't think they really want to sell this

Up at Sam's this nice Range Rover was in the parking lot with a for sale in the windshield, but no phone number. I can't help but wonder if one spouse wants to sell and the other does not. "Yeah, I took it up there and put the sign in the window. I don't know why no one has called. I guess we should keep it."

Sent from my iPhone

Posted via email from Todd's posterous

March 16, 2010

SMG FORUM | Quick Overview

One of my favorite conferences for the last three years has been the annual Service Management Group Forum. It's an opportunity to listen to top-notch industry experts share their wisdom about creating the ultimate customer experience, network with other business leaders, and challenge myself to make more of an impact in my own profession. As always, I walked away with some valuable lessons and actionable ideas, and of course, this year I thought, "Hey, I could get an observation paper out of that."

But my first drafts were nothing more than boring book reports. So and so spoke, and they said, "Blah," and I thought, "Wow." It wasn't keen insights worthy of an observation paper; it was more like the dry transcript from a court reporter. So I've gone back through my notes and looked for rare ah-ha's, patterns from one presentation to the next, and points of contradiction. And that's what my next couple of posts will focus on sharing.

In the meantime, here are a few of my favorite quotes from the conference:
“Leadership is about making others better as a result of your presence… and having it last into your absence.”
~ Frances X. Frei

"We are striving for perfection, but we'll tolerate excellence."
~ Jeff from Chick-fil-A

"Raving fans are guests who come often, pay full price, and tell their friends."
~ Jeff from Chick-fil-A

"Human beings aren't horses"
~ Daniel Pink

"Collaboration is not a natural process. You have to demand it."
~ Jim Wright CEO of Tractor Supply Company

"The purpose of a business is to get and keep customers."
~ Peter Drucker via Jack Mackey

March 9, 2010

"Different" by Youngme Moon

This is a great video that makes me want to read the book.



What's your criteria for a great business book? Leave your thoughts in the comments section.