But my first drafts were nothing more than boring book reports. So and so spoke, and they said, "Blah," and I thought, "Wow." It wasn't keen insights worthy of an observation paper; it was more like the dry transcript from a court reporter. So I've gone back through my notes and looked for rare ah-ha's, patterns from one presentation to the next, and points of contradiction. And that's what my next couple of posts will focus on sharing.
In the meantime, here are a few of my favorite quotes from the conference:
“Leadership is about making others better as a result of your presence… and having it last into your absence.”~ Frances X. Frei
"We are striving for perfection, but we'll tolerate excellence."~ Jeff from Chick-fil-A
"Raving fans are guests who come often, pay full price, and tell their friends."~ Jeff from Chick-fil-A
"Human beings aren't horses"~ Daniel Pink
"Collaboration is not a natural process. You have to demand it."~ Jim Wright CEO of Tractor Supply Company
"The purpose of a business is to get and keep customers."~ Peter Drucker via Jack Mackey