I love how in the write-up of the event, one of the agents talked about the joy of watching "victims" smile after the encounter.
Several years ago, I heard that Zig Ziglar's office answered the phone saying "It's a great day at the Ziglar Corporation." I liked that positive attitude and decide to make everyone at the office I was running answer the phone that way, but their hearts weren't in it and several shared how much they disliked being told exactly what to say. I said okay, but here are the critical criteria for answering the phone. You have to:
- Say Shreve Hall (the place we worked at)
- State your name
- Make the person on the other end smile